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Customer Care for a Pet Retail Project – Italian Speakers

Retail

PTPortugal

Urgent
Dispus pentru relocare

Salariu

Nespecificat

V0531257

56+ Vizualizări

Descriere

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

 

About the job role:

As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe.

Cerințe

We are looking for:

  • Native or Proficient in Italian (C2)

  • Fluency in English (B2)

  •  Previous experience in Customer Service is highly valued

  •  Excellent communication skills coupled with empathy, team spirit and customer-oriented

  •  Familiarity with Pet-related stuff is highly valued

  • Have a positive and can-do attitude

  • For non-EU residents, it is mandatory to have a valid work permit.

Responsabilități

As a Customer Care Advisor, you will:

  •  Assist clients via inbound calls and e-mail by answering customer’s inquiries and/or attending potential requests.

  • Become a specialist in our Client’s products and services

  •  Resolve product or service problems by clarifying the customer's complaints.

  •  Provide accurate, valid, and complete information by using the right methods/tools.

  • Give real-time, accurate information that empowers the customer to make decisions.

  • Listen to the customer's unique situation and acknowledge their needs.

  • Go beyond the customer's service expectations so they will remember and share their great experience.

Ce oferim

 We offer you:

  • Competitive wages (14 monthly payments per year)

  • Performance bonus

  •  Meal Allowance in voucher card

  •  Health insurance with a dental plan (after 6 months contract)

  • Relocation package: shared accommodation and flight reimbursement

  • Possibility to do Work from Home*

 

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities

  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!

  • We promote inter-company mobility to work at any of our sites around the world

  • New and modern offices in Oeiras, Lisbon, Portugal.

 

Ready to take up the challenge?

Join our team and show off your talent!

 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

 

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

 

Cuvinte-cheie

Informații suplimentare

Tipul locului de munca

Normă întreagă

Nivel

Junior

Poziții disponibile

7

Ore pe săptămână

40

Vizualizări

56

Zile lucrătoare

Variază

Beneficii furnizate

Pachet de relocare

Da

Cazare

Da

Car

Da

Asigurare de sănătate

Da

Alte beneficii

Da

Detalii locație

Bazat pe

O locație

Locație

Portugal

Poze

Customer Care for a Pet Retail Project – Italian Speakers

Creat 1 O lună în urmă

Despre Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


Domeniul companiei

Call Center și Serviciu Clienți

Dimensiune

100+ angajați

Tipul Companiei

Întreprindere de mari dimensiuni

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