Customer Support Advisor – Czech Speaker
Call Center și Serviciu Clienți
Portugal, Lisbon
Salariu
Nespecificat
V0546925
Descriere
About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.
By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role:
As a Czech Customer Support Advisor, you will provide a warm and professional contact with each of our customer’s clients and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.
Cerințe
We are looking for:
- Native or Proficient Czech (C2)
- Fluency in English (B2)
- Excellent communication skills coupled with empathy and team spirit
- Previous experience in Customer Service or as a sales representative is a plus
- For non-EU residents, it is mandatory to have a valid work permit
Responsabilități
As a Czech Customer Support Advisor, you will:
- Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer’s inquiries and/or attending to potential requests.
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Give real-time, accurate information that empowers the customer to make decisions.
- Listen to the customer's unique situation and acknowledge their needs.
- Go beyond the customer's service expectations so they will remember and share their great experience.
Ce oferim
We offer you:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Health insurance (after 6 months contract)
- Investment in training and personal development
- Relocation package - shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
- Possibility to do Work from Home temporarily *
Life at our company:
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Lisbon, Oriente, Portugal.
Ready to take up the challenge?
Join our team and show off your talent!
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Cuvinte-cheie
Informații suplimentare
Tipul locului de munca
Normă întreagă
Nivel
Junior
Training asigurat
Training-ul va fi asigurat
Poziții disponibile
5
Ore pe săptămână
40
Vizualizări
9
Zile lucrătoare
Zile lucrătoare
Beneficii furnizate
Pachet de relocare
Da
Cazare
Da
Car
Da
Asigurare de sănătate
Da
Alte beneficii
Da
Compensations
- Bonusuri
- Reduceri
- Alte forme
Detalii locație
Bazat pe
O locație
Locație
Portugal, Lisbon
Acceptă muncitori din străinătate
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands
Poze
Creat 22 Cu zile în urmă
Despre Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
Domeniul companiei
Call Center și Serviciu Clienți
Dimensiune
100+ angajați
Tipul Companiei
Întreprindere de mari dimensiuni
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