Quality & Training Specialist _Prague
Resurse Umane și PersonalNormă întreagă
Czech Republic, Praha
40000.00 up to 50000.00CZK
Pe lună (Brut)
V0571609
Descriere
Be responsible for developing, conducting measurement strategies, and improving all quality requirements for Webhelp customer service.
The person will work closely with the Operation Managers and with the HR Department, specifically with the Training Department.
Cerințe
• Minimum level of education: Bachelor’s degree
• Fluency in English required
• Leadership skills
• Be able to use customer data and information to drive effective processes
• Demonstrate proficiency with Office 365 and CRM tools
• Analytical and data analysis skills
• Proved communication skills
Responsabilități
• Ensure the development of the training courses for different employees
• Collaborate with operations managers and trainers and the customer to ensure that the service experience exceeds expectations
• Guiding the analysis of service feedback to ensure its development
• Is responsible for the development and growth of the team in collaboration with other figures
• Deals with review processes
• Develop insights to improve the analysis of results and use the data to influence the customer experience
• Create detailed reports (analytical skills)
• Communicate overall performance results to agents and TLs
• Share progress updates, audit results, calibrate as needed, etc.
• Manage, train, and develop QA Specialists (hours and attendance, performance reviews, productivity, etc ...)
Ce oferim
• Attractive bonuses according to the performance
• Tasty coffee&tea
• Fresh fruit and refreshments on workplace
• Multisport card
• Daily use of foreign languages, especially English.
• Great referral bonus
• Game corners (ping pong, football), relaxation zones and terraces (for smokers and non-smokers), fully equipped kitchenettes.
• Around the building, there are plenty of restaurants that are also vegan-friendly.
• A team that is fair and human at all times, including corporate governance.
• Close to public transport (Metro Budějovická)
• Fitness center and park nearby
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment
Cuvinte-cheie
Informații salariale
| Tipul locului de munca | Salariu |
|---|---|
| Normă întreagă | 40000.00-50000.00 CZK Pe lună (Brut) |
Informații suplimentare
Tipul locului de munca
Normă întreagă
Nivel
Middle
Training asigurat
Training-ul va fi asigurat
Poziții disponibile
1
Ore pe săptămână
40
Vizualizări
8
Zile lucrătoare
Zile lucrătoare
Detalii locație
Bazat pe
O locație
Locație
Czech Republic, Praha
Creat 1 zi în urmă
Despre Webhelp Czech Republic
Domeniul companiei
Call Center și Serviciu Clienți
Dimensiune
100+ angajați
Tipul Companiei
Întreprindere de dimensiuni medii
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