About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As a Sales Representative – French Speaker, you will ensure excellent service standards and maintain a high level of customer satisfaction while enjoying every day at work. You will change our customer's life by providing all the information’s about our company's benefits by opting for our online credit.

We are looking for:

• Native or proficient French and fluent English (minimum level B2)

• Previous experience in Customer Service or a credit recovery experience preferred

• ·Commercial and Upselling skills are highly valued

• Analytical capability of the credit cycle overview is a plus

•  Excellent communication skills combined with empathy and team spirit

• Loves to identify customer needs and propose quick solutions

• You would like to develop your personal qualities within a professional environment

• For residents outside the EU, a valid work permit is required

As a Sales Representative, you will:

• Assist customers who have a pre-accepted request in the entity via Outbound/Inbound calls

• Advise and answer the client questions about the product

• Present, promote and sell products using solid arguments

• Management of emails of inquiries, incidents, and claims of customers

• Receive and classify the requests and documentation of new clients

• Provide support in the integration and adaptation of business processes

• Collect information for the entity's area of operations.

• Commercial activities: upsell and cross-sell using the company portfolio (for ex: selling an Insurance related to the credit)

• Salary conditions (with 14 months yearly salary payment)
• Performance Bonus and/or Complexity Bonus
• Language Bonus (accordingly to the project)
• Monthly meal allowance paid in voucher card (net)
• Relocation Package – Shared accommodation & Flight Reimbursement
• Private health insurance after 6 months.
• Monthly transportation allowance