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Social Media & Booking Management Advisor– German Speaker

Call Center și Serviciu Clienți

PTPortugal, Lisbon

Urgent
Muncă de acasă
Dispus pentru relocare

Salariu

Nespecificat

V0529898

193+ Vizualizări

Descriere

We are a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing us you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.



Cerințe

About the job role:

As a Social Media & Booking Management Advisor, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers' unique situations and acknowledging their needs. You will be the main brand ambassador of our client, crucially contributing to the improvement of our airline’s customer experience.


We are looking for:


  • Native or Proficient German (C2)

  • Fluency in English (B2)

  • Excellent communication skills coupled with empathy and team spirit

  • Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential

  • Previous experience in Customer Service or as a tourism/travel representative is a plus

  • For non-EU residents, it is mandatory to have a valid work permit.




Responsabilități

As a Social Media & Booking Management Advisor, you will:


  • Booking management (altering, canceling, or creating new reservations)

  • Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.

  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).

  • Give real-time, accurate information that empowers the customer to make decisions.

  • Go beyond the customer's service expectations so they will remember and share their great experience.

  • Listen to the customer's unique situation and acknowledge their needs.


Ce oferim

We offer you:

 

  • Competitive wages (14 monthly payments per year)

  • Performance bonus

  • Transportation allowance

  • Health insurance with a dental plan (after 6 months contract)

  • Relocation package: shared accommodation and flight reimbursement



 

 

Life at our company:

 

  • Work with a diverse environment with people from over 15 nationalities

  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!

  • We promote inter-company mobility to work at any of our sites around the world.

  • New and modern offices located in Lisbon (Parque das Nações, Oriente).

 

 

Ready to take up the challenge?

Join our team and show off your talent! 

 

 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.


Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.



Cuvinte-cheie

  • Salary conditions (with 14 months yearly salary payment) 
  • Monthly meal allowance paid in voucher card (net)
  • Relocation Package 
  • Accommodation provision
  • Flight Ticket Reimbursement after 6 months.
  • We provide private health insurance after 6 months.


Informații suplimentare

Tipul locului de munca

Normă întreagă

Nivel

Junior

Poziții disponibile

10+

Ore pe săptămână

40

Vizualizări

193

Zile lucrătoare

Zile lucrătoare

Beneficii furnizate

Pachet de relocare

Da

Cazare

Da

Car

Da

Asigurare de sănătate

Da

Alte beneficii

Da

Relocation package
Flight reimbursement
Travel expenses
Health insurance

Compensations

  • Bonusuri
  • Alte forme

Performance Bonus
Language Bonus

Detalii locație

Bazat pe

O locație

Locație

Portugal, Lisbon

Poze

Social Media & Booking Management Advisor– German Speaker

Creat 3 Cu luni în urmă

Despre Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


Domeniul companiei

Call Center și Serviciu Clienți

Dimensiune

100+ angajați

Tipul Companiei

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